Shipping and Returns

When it comes to shipping and returns, we strive to provide the best experience for our customers. We understand that receiving your items in a timely manner and having a hassle-free return process is important to you. That's why we have implemented the following policies:

Shipping

We offer fast and reliable shipping options to ensure that your order reaches you as soon as possible. Our dedicated team works diligently to process and ship your items within 10 business days. Once your order has been shipped, you will receive a tracking number to monitor the progress of your delivery.

We currently offer shipping to United States, Canada and Europe. Please note that additional fees may apply for international orders. These fees, including any customs duties or taxes, are the responsibility of the customer.

If you have any questions or concerns regarding the shipping of your order, please don't hesitate to contact our customer support team at [INSERT CUSTOMER SUPPORT EMAIL]. We are here to assist you every step of the way.

Returns

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy.

You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, are not eligible for return.

To initiate a return, please contact our customer support team at support@kittyquirks.com. They will provide you with further instructions and assist you throughout the return process. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS].

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please keep in mind that it may take additional time for your bank or credit card company to process the refund.

If you have any questions or concerns regarding returns or refunds, please don't hesitate to reach out to our customer support team. We are here to ensure that you have a positive shopping experience with us.

Thank you for choosing our store for your cat toy and grooming needs. We appreciate your business and look forward to serving you again in the future.

Our Story

Welcome to Kitty Quirks, where our love for feline friends drives every decision. Born from a deep connection with our own beloved cats, Kitty Quirks has evolved into a sanctuary for cat enthusiasts. Our mission is simple yet profound: to enhance the lives of cats and their owners. Each product, from playful toys to essential grooming tools, is selected with the utmost care, embodying our dedication to the joy and well-being of cats everywhere.

Our Promise

At Kitty Quirks, excellence and innovation are the cornerstones of our product range. We recognize that cats are more than pets; they're cherished family members. Therefore, we're committed to sourcing and creating items that are not only entertaining but also safe and effective. From our engaging Auto-Chase Cat Ball to our gentle grooming solutions, each item is a reflection of our promise: to provide the best for your cat's health, happiness, and dynamic lifestyle.