FAQ

1. What types of cat toys do you offer?

We offer a range of innovative cat toys designed to captivate and delight feline friends. Our toys include the 3-in-1 Tumbler Toy and the Auto-Chase Cat Ball, providing endless entertainment and joyful playtime for cats.

2. How do your cat toys enhance the well-being of cats?

Our cat toys are specifically designed to keep cats mentally and physically stimulated. They encourage exercise, promote natural hunting instincts, and provide a source of entertainment, which contributes to the overall happiness and well-being of cats.

3. Can I use your cat toys for multiple cats?

Yes, our cat toys are suitable for multiple cats. They are designed to accommodate the play needs of multiple feline friends, ensuring that all cats can enjoy interactive playtime together.

4. Are your cat toys safe for cats?

Yes, our cat toys are made with cat safety in mind. They are constructed using non-toxic materials and are designed to be durable and withstand rough play. However, we always recommend supervising your cats during playtime to ensure their safety.

5. How do I groom my cat using the Gentle Groomer Brush?

The Gentle Groomer Brush provides a unique grooming experience for cats. To groom your cat, simply hold the brush and gently stroke your cat's fur in the direction of hair growth. The soft bristles will help remove loose hair and tangles, while also providing a soothing massage for your cat.

6. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please ensure that the item is in the same condition as when you received it, with tags and in its original packaging. Certain items, such as perishable goods and personalized items, are not eligible for return. For more details, please refer to our Refund Policy.

7. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you of the refund approval. If approved, the refund will be processed within 10 business days and will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

8. Can I exchange an item?

If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. This ensures that you get the desired item promptly.

9. Do you offer a cooling off period for European Union customers?

Yes, if you are a customer located in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as when you received it, with tags and in its original packaging. Please refer to our Refund Policy for more information.

10. How can I contact you for further assistance?

If you have any further questions or need assistance, you can contact us at nathantsegaye839@gmail.com. We are here to help and will respond to your inquiries as soon as possible.